Refund Policy

Refund Policy for Mova Maison
Effective Date: [Insert Date]
At Mova Maison, we strive to provide high-quality branding and marketing services. Due to the customized nature of our work, we have the following refund policy:
1. General Policy

• Non-Refundable Deposits: All deposits or retainers paid to secure our services are non-refundable unless explicitly stated in the service agreement.

• Service-Based Work: Once work has commenced on your project, refunds are not available for completed deliverables.

2. Cancellation by Client
If you choose to cancel a project:

• Before Work Commences: A full refund (excluding non-refundable deposits) will be provided if no work has started.

• After Work Commences: Refunds will be calculated based on the percentage of work completed at the time of cancellation.

3. Revision and Satisfaction Policy
We are committed to ensuring your satisfaction. If you are unsatisfied with a deliverable:

• We offer revisions as outlined in the service agreement.

• Refunds will not be issued for dissatisfaction if the agreed-upon scope of work has been met.

4. Exceptional Circumstances
Refunds may be considered in exceptional cases at the sole discretion of Mova Maison. This does not include situations arising from changes in the client’s preferences or circumstances.
5. Disputes and Resolution
If you believe you are entitled to a refund, please contact us at [Insert Email Address] with the details of your concern. We will review your request and respond within 10 business days.